Product return policy
The law stipulates a mandatory fourteen-day period (14) for the consumer to withdraw from the sale without justification, from the moment of receipt of the purchased products. As long as you are a natural person acting as a consumer, you can return the products within fourteen days (14) either to the physical store (Kifisia) or by shipping to our store.
The procedure followed is as follows:
- You inform the company within the above deadline of 14 days by phone (+30 210-8018253) or by e - mail (kifisia@anatol.gr).
- You send us a clear statement of withdrawal. You can use the " Withdrawal Form " template.
- You send it to us via e - mail.
-We return the money we received to you within the time limits set by law, by depositing it into your bank account, which you will indicate to us, or to your credit card (if the payment has been made by credit card). We reserve the right to delay the refund until we have received the goods back.
Necessary conditions in order to accept the procedure:
1. The product must be in its original excellent condition, intact and unused, inside our company's packaging.
2. To be sent to our store together with the accompanying and proof of purchase documents.
3. To have been received, checked, and approved by us.
4. It should not be a personalized/special order product, e.g., with name.
Exchange Product Policy
You have the right to request an exchange of the products you purchased for another product or products from our store, within a period of thirty (30) days from the day of receipt of the order. The change can be made at the physical store or by shipping to the physical store (Kifisia).
In this case, you are responsible for:
• The costs of transporting the products
• Insurance costs
If the product selected after the change is of lesser value than that of your original order, we will not refund you the monetary difference.
The procedure is as follows:
1. You inform our company (by phone or e - mail) within the above deadline (30 days).
2. The company sends you a special "Exchange" form to fill in.
3. Send the completed form above to our company's e - mail.
Necessary conditions for your request to exchange the product:
1. To be in its original excellent condition, intact and unused, inside our company's packaging.
2. Must be accompanied by the original proof of purchase and all other supporting documents.
3. To have been received, checked, and approved by us.
Upon receipt of the product, check it and confirm that its packaging remains intact.
Products that have already been exchanged will not be exchanged again.